Richard Brownell had a good point in my comments a few minutes ago:
“Robert. Maybe I’m being greedy, but could you let us loyal readers know what is missing from Google Calendar? I don’t use it (though I have toyed with it), but I’d like to know what Outlook does better. If I just wanted to hear somebody say they “hate hate hate” something, I’d read a livejournal or a myspace blog
Someone on the Google Calendar team just wrote me and asked the same thing.
Sometimes I forget that people are actually reading my ranting and expect more than just “I hate it.”
So, let’s dig in. First, I have to explain my biases. I’ve been using Microsoft Outlook since it was Microsoft Mail and Schedule Plus. Funny story, if you work inside Microsoft and you want to schedule someone for a meeting you say “I’ll S+ you” not “I’ll Outlook you.” Now you know where the “S+” lingo came from.
That, alone, demonstrates the problem that the Google Calendar team is up against: human behavior. We hate changing, particularly something that is used so often as a calendar app (I use it CONSTANTLY).
That’s another bias. My calendar has to be available and trustworthy. Everywhere. Not just when I’m hooked up to the Internet. Outlook is. If my computer stops working my SmartPhone still has my calendar. If my computer isn’t on wifi or I’m too lazy to plug in my Verizon card Outlook still has my calendar.
So, I’m biased against Google from the start. Sorry, but I am. And most normal non-geek people will be too. I watch how people use computers in airports and Outlook is the most used app that I see.
OK, now that you know my bias, there’s a few other things I’ve found.
1) In Outlook my email and my calendar are integrated. Here’s something I learned long ago. If you send me an email saying “can we meet for breakfast tomorrow at 9 a.m. at the Ritz in Half Moon Bay” I can just drag that email to my calendar button in Outlook and it’ll add a calendar item automatically. In Google’s system? I haven’t figured out how to do something like that, so I’ll need to copy the email from Gmail or from Outlook and then paste it into Google Calendar. Outlook is simpler.
2) Enterprise Contact management. When I got to Microsoft every single employee was autoloaded into Outlook thanks to Exchange. I just typed “Bill Gates” into Outlook, hit Alt-K to parse it into an email address (if he no longer worked there it wouldn’t parse, so I’d know whether or not it’d work), and away we went.
3) Scheduling coworkers for a meeting. OK, I want to meet with John Furrier on Monday at 10 a.m. So, I add firstname.lastname@example.org into Google Calendar’s “create event” page (I clicked on “create event” to get there). But where the hell is his calendar? Oh, I have to click on a separate “manage calendar” and look up his calendar separately. In Outlook it just shows me under scheduling tab whether or not he’s available for a meeting or not (again, need Exchange for this to work, but most companies have that, all three of my prior companies had it).
4) Google tries to be too smart. I accidentaly click on the calendar somewhere and it assumes I want to create an event so it pops up a dialog. Aarrgghh. On the other hand, when you get used to this it makes it easier to create an event than the Outlook model of click, drag, right-click and choose “New Appointment.”
I’ll do some more thinking about this as I use it more over the next weeks (this was really my first full-time week using it) and see how my opinion changes.
One thing that’ll dramatically change it? When my Mac arrives (I’ve bought it, but it hasn’t arrived yet). Working cross-platform will probably frustrate me greatly which will swing me back to Google since that should work the same on both Mac and Windows.
Another thing that is great about Google Calendar? It’s free and usable by anyone. Outlook and Exchange are not things you get for free.
What about you? What do you like or hate about Google Calendar?
What would you like to see in future Google Calendars?