OK, screw the super angels. You’ve heard all about those, right?
Well, I’m tired of hearing all about them. Why? They pollute every conversation with talk of valuations. Collusion. Exit strategies. Monetization strategies. Gamification strategies.
How boring.
When I was on stage at Techcrunch Disrupt I had to sit through this kind of talk. Look at the sessions from the first day. It’s all about adding gaming systems to the web. What did they talk about? Pleasing investors (we’re already selling hundreds of thousands of dollars worth) or pleasing brands (we can help brands get more engagement).
Gag me with a spoon.
Did I hear anyone during our session say “users are gonna love this?” Or “we did this to make users lives easier/better/etc?” No!
But it’s worse than that.
When I talk with audiences that have lots of VCs and VIPs in them, like I did last week at Rackspace’s SaaS event, or the week before at VatorSplash (a great event, by the way), I ask them how many new apps they’ve tried on their phones.
Only 5% of those audiences have tried more than 100 apps (I’ve tried more than 500, but have kept 356 on my iPhone. Strike that, I was just at CardMunch today and got one more. 357. Great business card scanning app, by the way).
Just look at Google. There are 3.1 million results for “super angels.” But there’s only 298,000 results for “super users.”
Why is that? Because money talks.
I’m sick of it.
Instead of the Super Angels alledgedly colluding against entrepreneurs, it’s time that the users met at places like Bin-38 and collude to get better products. It’s time that super users get the word out again. It used to be that the tech bloggers were all about users. But, lately, the best user conference, Gnomedex, has closed up shop and the tech press has decided to either talk about new products, people getting promoted/fired/hired, or funding events or exits.
I want a blog that says “Hey, did you hear what Kleiner Perkins sold today? WHO CARES! Did they build a better product?”
I’m to blame, by the way. Why do I say that? Well…
When Facebook opened up its new group feature, did I build a list of super users? No. I built a list of VCs, CEOs, and Tech Influentials.
Gag me with a spoon.
Did I get off my behind and build a Twitter list of super users? No. I’ve built a bunch of them, but none that focus on users.
Do I ask enough questions about how to use a product or service better? No.
Do I get technical info from companies about how to use APIs to build things better for users? No.
Do I hold companies feet to the fire for building crappy user interfaces? Not enough. Yeah, I bashed the first Kindle, but do I do that enough? No.
So, what can we do to make the industry more user-centric?
I’ll try to do my part. I’m looking for people who have more than 100 apps loaded on their mobile phones to start a group of super users. Who is in? Leave your Twitter info and Plancast info here so I can add you to a group.
Oh, and how do you get more than 100 apps? Use Chomp. Appolicious. Or Appsfire.
By banding together we can put pressure on those Super Angels to give us better technology.
Why focus on mobile? Because mobile is seeing the most innovation and change of any platform, by far, and investment too. It’s where users still have some leverage because those super angels will be pushing their companies to get adoption and they’ll want to talk with super users who are willing to try new ideas/apps/services, etc.
Are you in?
http://twitter.com/toms , http://plancast.com/toms
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Well over 200 so count me in.
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Are you on Plancast?
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Could not see where to post a first comment. Anyway you were great on NPR talking about the car you drove. Thanks. Have no apps but I would if I could.
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I am, http://plancast.com/markspoff
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I only have 320 apps on my phone. Do I qualify?
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Yes!
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I only have about 80 (many of which are web apps), and prefer pruning what I don’t use very often.How often are you using those apps Robert? It’s just noisy space taken up and slowing down access of your favorites.
I do want to hear about more amazing apps, so I hope this group takes off
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80s good enough. For now. 🙂
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Glad 80 is enough, I have 94, but I install and delete lots of apps
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Then I’m in. By the way, I feel exactly the same way. twitter.com/jankabili
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That’s a relief!
@mdavidthomson
http://plancast.com/mdavidthomson
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Please add me to the list. Over 120, considering iPhone & iPad. 25% focused on children’s games.
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I use most of my apps, but many only occassionally. For instance, I have a flashlight app that I find invaluable, but only about once a month.
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Oh I forgot to reinstall that one after swapping my LG touch for a iphone 4, nice reminder. Comes in handy when Michelle forgets to leave the light on 😀
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I’m at 116 on the iPhone. Hit me up http://twitter.com/#!/ThatsSoutrik93 http://plancast.com/ThatsSoutrik93
Unfortunately I’m NYC area, not Valley.
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Don’t be so sure! I’ll be in NYC next week!
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Around 150 since the last cleanup. Truth being told, I’m not using many from the last two screen. Basically I am placing new apps close to the first couple of screen. If I don’t find them useful, over time I’m slowly moving them towards the last screen… Then they fall.
Twitter: http://twitter.com/al3xandru
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That’s worked for me as well Alex.
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twitter.com/stevenloi plancast.com/stevenloi only 153 though. 🙂
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Well this sounds great, but I’m in Boston. But hey, why not: http://twitter.com/misc & http://plancast.com/jessebaer
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227 at the moment, though always in flux and always looking for good new ones (like CardMunch, just installed)
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Count me in http://www.twitter.com/moraitakis
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Count me in. I have around 400+across my iOS devices and lone Blackberry.
http://twitter.com/exhoward | http://plancast.com/exhoward
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I’ve got well over 400 apps on my iPhone, and nearing 100 on the iPad. Count me in. http://twitter.com/qrunchmonkey
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Nearly 90 and I just have my iPhone a couple of weeks ago 🙂
http://twitter.com/hmd183
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We should talk about favorite apps-> I’m torn between
GV connect/Gimzo5,
twitter,
instapaper!!!,
Kindle app,
couchDB definitive guide book app, javascript the good parts app,
would have said wordpress but their last release was terrible,
dropbox,
skype,
Opera mini and Reeder are ok but not as awesome as the above.
My wife digs epicurious, sort of-> she just loves recipes
those are all my heavily trafficked app (I forgot to reinstall a bunch that were mediocre)
+ web apps
bookmarks for everything I use regularly, +
greader,
several couchappsporas,
several github repos,
friends hackers, knowabout.it, dejafeed
The rest of my stuff is noise. Please sell me on your favorite app and why
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I have racked up 586 apps on my iphone 4 but I must admit that I’ve got a lot of crap which is lost in Spotlight. I can’t be bothered to group everything via iTunes on the desktop or rearrange apps on my homescreens. I think Apple really need to add options to1) Drag apps out of Spotlight without hooking my iPhone up to iTunes2) Delete apps in Spotlight3) Improve the searchability in SpotlightAlso I have discovered that sometimes when I delete apps by removing them directly on my iPhone, iTunes decides to resync the same app back to my iPhone when I’m syncing my latest purchases.I use Chomp, App Popular and the Featured pages of the App Store to discover new apps and I also experiment with apps that are causing a stir on twitter.I’m purely a user of apps and I have a genuine interest in new, innovative apps and technology.http://twitter.com/AneesYounis
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I have racked up 586 apps on my iphone 4 but I must admit that I’ve got a lot of crap which is lost in Spotlight. I can’t be bothered to group everything via iTunes on the desktop or rearrange apps on my homescreens. I think Apple really need to add options to1) Drag apps out of Spotlight without hooking my iPhone up to iTunes2) Delete apps in Spotlight3) Improve the searchability in SpotlightAlso I have discovered that sometimes when I delete apps by removing them directly on my iPhone, iTunes decides to resync the same app back to my iPhone when I’m syncing my latest purchases.I use Chomp, App Popular and the Featured pages of the App Store to discover new apps and I also experiment with apps that are causing a stir on twitter.I’m purely a user of apps and I have a genuine interest in new, innovative apps and technology.http://twitter.com/AneesYounis
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http://plancast.com/jeff148apps
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I have over 200 apps on my iPhone. Twitter is: http://www.twitter.com/amorganis and PlanCast is: http://plancast.com/alexmorganis
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206 iphone apps and counting… twitter.com/meadball plancast.com/mead
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You don’t need super users who have a lot of apps. You need the picky people who will not bother with apps just to have lots of apps that they may or may not ever use. You want people who jealously guard their screen space and phone/device memory. You want the people who will not put up with fad software but will only keep and use apps that solve real problems.
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Totally agree to this. I don’t have too many apps on my phone simply because I am super picky and my apps really need to be useful. I’m at 62 right now including the default Apple apps.
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Hell yeah!
http://plancast.com/joeyegan
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243 Apps between my iPhone and iPad.
http://plancast.com/JosephRosario
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198 apps – most of them discovered through word of mouth and personal research. I am a partner in an app development and cloud computing company, so I get asked about apps all day, everyday
http://plancast.com/jaredtblake
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I completely agree that most developers have lost focus on their users and making something worth running more than once. 542 apps here with about 300 of them active on the iPhone & iPads
No plancast but based in the Chicago area if you’re ever in town
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Robert, i have 93 on my iPhone, and one is our own 🙂 Would i get in?
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Yes.
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362 latest count… of which 100+ in iPad only, rest is iPhone apps.
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So true. I was talking with some major tech press about our launch with some great customers and was told it wasn’t interesting enough even though these are huge customers in our industry. Then the reporter (blogger who claims to get our industry) was like “How about calling us if you raise more money?”. I was like, “Wait, if we raise money it’s a story, but if we actually do something with that money to make customer’s lives better, it’s not a story?” This person was like “Well, yeah. If you raise money, it means that a bunch of smart people have validated it”. Um, what? Investor validation and the need to raise more money then we already have counts more than customers/users?
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That pisses me off.
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twitter.com/zkestenbaum
plancast.com/zkestenbaum
stopped counting after about 120!
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I have 138 apps currently loaded on my iPhone, plus some more left on iTunes. It would be my pleasure to be part of your super user.twitter.com/Rodrick_
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dude.. i’ve been kinda waiting for this post. count me in.. twitter@jmurzy plancast#jmurzy
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Ok Robert, let’s see ~80 on iPhone and about 50 on Android. I’m waiting for Win7 phone now 😉
However, having installed 100+ apps only doesn’t constitute a true super user I think. Super users spread the word, teach others, bring tech to their friends and family, experiment and hack gadgets.
Isn’t this what matters?
http://plancast.com/nlupus
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Great post! I totally concur!
http://twitter.com/lekanb / http://plancast.com/lekanb
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93 on my iPhone and 102 on my iPad.
http://plancast.com/samlevine
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I´m in! @nph
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I’m in!
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You hit the nail on this one, Robert. It is interesting that if you check top tech blogs like Techcrunch and others, at least 50% of their coverage on startups are VC and funding related (just check Techcrunch today) It acts as an easy filter for blogs in terms of which startups are safe or worthy of coverage. I am glad that someone thought of the ‘user’ in this whole cycle. Just imagine having a conference that is totally geared towards getting user feedback and user traction. Basically you present and you have the audience (“superusers”) submitting during your presentation, what they think about your concept and what they think you can do to increase the potential of your startup. Your primary goal for presenting at this conference is to get user feedback, what super-users think (whether hot or crappy) and what you can do to fix it. Not what a number of super-angels think about it. But if you can get VC’s interested in your startup, that will just be icing on the cake, which should happen naturally.
Having these super-users supporting you during early stages of your startup will not only help you to refine your concept but tremendously help you to kickstart your marketing and pr as well. Good to know you are stirring the pot again. Looking forward to seeing what happens next.
Over 125 apps now on iPhone
My twitter – http://twitter.com/chrissel
Plancast – http://plancast.com/chrissel
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http://www.plancast.com/tgruber
120+ iPhone apps but even more on my iPad — I’m constantly pruning and organizing but that is just me.
I love that you said Gag Me with a Spoon. Brings back those 80s memories.
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Great post. Reality is different though. Investors (VCs or Super Angel) are talking metrics only. Or worse they want to know who gets on board before they put a $ down. First thing an investor will look at is competition. If you have none, you suck. If you have too many, you are worthless. If Google or Microsoft are on your path – FORGET IT.
Markets, strategy are secondary. API, technology, users are way down their checklist.
8 out of 10 tech blog posts are about the last round of financing or acquisition. 1 out of 10 is about a failure and 1 out of 10 (often a guest post) speaks about the product.
Can you (we) change that? We (you) should try.
BTW I’m a compulsive App Store shopper. Do I qualify? Oh, and no valley presence 😦
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Totally agree about how boring the super-angel chatter is. But I look at “super users” differently. What you’re describing is more of a “super collector” of little-used apps. I look at “super user” as someone who is an advanced, very frequent user of an app or site, to the point where they think more symbolically about it than graphically (meaning: they like macros, short-cuts, scripts, add-ons, extensibility, command-line interfaces) so that they can be even MORE productive in less time. I’m definitely a super-user of some things, but not a horder or collector of apps simply to collect them and show off. THAT is boring imho.
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i have 136 apps but am not on twitter or plancast just on facebook. i would love to join.
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You really do need to get on Twitter and Plancast. Facebook isn’t public enough to add you to.
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i joined plancast http://plancast.com/jillharper
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Hi Robert, great post. I couldn’t agree with you more. I actually expanded a bit on the subject using a piece in today’s NYT and Obama’s speech from the other day. I’d love to know your thoughts on it: http://jamespoling.com/3789
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follow-up with a brief manifesto. the super-user manifesto.
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221 – http://twitter.com/maxpower36
http://plancast.com/MaxPower36
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I think a *real* super user would be able to cut down the relevant apps to less than 40.. I have only managed to let go of about 50 apps so I still have more than 120 installed.
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Well yeah. It is time users control the game. Look at all the super angels and VC’s scrambling every bit of technology space where they see some money making scheme. Game companies for instance are raking in millions of money from their product but had never ever give back a single cent to game users.
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http://twitter.com/fredericg – over 230 apps !
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Robert – thank you for writing this post. Agree with your take on press interest in funding vs products – but I guess in a lot of areas of life, money is used as a proxy for quality 8).
I’m a few short on apps, and located in Boston, but would love in.
http://plancast.com/viking2917
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Awesome post. Count me in
http://plancast.com/gerardc
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http://plancast.com/fbrunel
335 apps.
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Never been here before you seem riduclously good with your community. I use no apps on my phone apps. I too see the most growth in apps and creativity in this place. Meant to attend mobile conference soon on mobile apps.
Dara
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Super Users are just a differing myopia, like anyone REALLY productive is going to wade thru that many apps or actually use to full potential, or be all that concerned when the product doesn’t work as advertised (hype doesn’t play in Peoria), real users will be, putting up hard-earned money, expecting results. Just richie geeks being geeks for the geeks sake of being geeky, and for being in the in-know-cool-kids-crowd, gotta collect them all.
Any MBA worth a half penny (or within eye-shot of a decent Product Diffusion Curve diagram) can tell, you focusing on Super Users/”Innovators”/Early Adopters is the surest way to ruin a company, bored in 60 seconds, onto the next new newer app.
And the venture market has long been sub-prime…
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While I agree with the need for more input from the users, even the Super Users, like Christofer says above, this isn’t always a “better” group in and of itself. According to iTunes I have downloaded 288 apps. Most of those are free, but of the 30 or so paid apps the only ones I don’t use are Command & Conquer and Sim City. Both of these had a lot of nostalgia value but neither is really playable in iOS. I have 89 apps (looks like installed but all of them get use even if, like your flashlight, that use is occasional but important. And except for Tricorder I think all of them actually “do” something. Apps are definitely suited for wisdom of the crowd – 200k (and growing) apps per OS? Not even a Super User can master one category unless it is very niche. However, lots of people can learn a few apps each and use them thoroughly.
http://plancast.com/mikecarlucci
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I am most definitely a mobile super user – I have an iPhone, iPad and a Droid with varying apps on each. I’m also an app evangelist on Appolicious (big fan!).
http://twitter.com/elysa & http://plancast.com/elysa
my apps & reviews: http://www.appolicious.com/users/elysa
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I have over 100 apps on my iPhone, and beta tested many more (apps) during my days with the BlackBerry Alliance team. Would love to get more involved with mobile apps, especially in the sports field.
twitter.com/anothersamchan
plancast.com/anothersamchan
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Count me in, 120 apps on phone and others on iPad. I should have more, especially since I’m a startup. All entrepreneurs should try to expose themselves to as many different apps, interfaces, and business models as possible.
http://plancast.com/timgasper
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I don’t make quite make the cut, with around 70 apps on my android devoice. But I’ve tried a lot more. I just cut out the ones that I don’t use, don’t like, or that don’t work.
I do love apps and enjoy finding new ones and using them to make my life more productive or more fun.
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In the UK but want to support this great idea.. 441 apps, about 350 on my devices at any time
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Great. Now i can say thank you!just love your post!
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