Verb wall: The $40 billion Mark Zuckerberg is leaving on the table

Mark Zuckerberg answers Jessica Livingston's questions at Startup School

I was on stage with Facebook advertising Product Manager Paul Adams this morning. Don’t know who he is? He came up with the research that led to Google Circles before moving to Facebook. Interesting guy, but he told me that Facebook isn’t working on ways to push advertising back out through the verbs to client apps.

First, what’s a verb? Every time you comment, like, read, run, or do other things you are creating data that gets turned into a verb and pushed into Facebook via an API.

You can see the results of these verbs on the new ticker that runs on the right side of Facebook.com. On my screen right now it says “Erik Lammerding read…” or “Verizon Wireless added…” or “Katherine Goldstein likes…”

But the problem is Facebook has a verb wall, which means Zuckerberg is leaving BIG money on the table.

Let’s unpack just how much money Facebook is leaving on the table. First of all, here’s an interesting video with AllTrails. Don’t know who they are? They are yet another app developer that is collecting interesting data about the world. In this case hiking trails and other outdoor activity areas. Go ahead and watch, I’ll wait until you get back.

Do you see the verbs? “Walked…” “Skiied…” “Boated…” “Finished…” “Ran…” “Cycled…” “Climbed…”

Now, the reason I posted this here is because there are hundreds of companies like AllTrails. Companies like Foodspotting, who are studying our emotion, er, verbs around food. Companies like RunKeeper, who are studying our emotion, er, verbs around exercise. Companies like Foursquare, who are studying our emotion, er, verbs around location.

These companies have data that Mark Zuckerberg wants. Why?

Facebook’s driving mission is to know everything about everything. Oh, OK, they don’t say that on stage, but we all know that’s where they are going, don’t we? (officially it’s: “Facebook’s mission is to give people the power to share and make the world more open and connected.”)

After all, Facebook is a new kind of media company. One where the media comes TO us. Yahoo is the old kind of media company. We have to go TO the media there. That’s why Yahoo is boring, no matter how many iPad apps they release. It’s old and creaky. It’s not social. It doesn’t have verbs. It doesn’t have a way to bring my friends, or my interests to me like Facebook and Google+ can. Facebook is new and fresh. Paul nailed why on stage: the web is being rebuilt around people. He gave several examples, but, heck, AllTrails is as good an example as any. I can see what people say about the trails. Even better, as AllTrails integrates into Facebook, I can see which trails my friends have been on.

The problem is that Mark Zuckerberg’s “verbs” (the way that apps, like Foodspotting, AllTrails, Foursquare, or Runkeeper will share their info into Facebook) are sort of one way. Facebook has a cultural bug here. They view everything like a data roach motel: all your data can come in, but it won’t leave. Well, except that Zuckerberg keeps hiring all these open web folks, so watch for this to change.

And, due to Paul’s statements on stage, I’d go further: all your app data will come in, but no value will escape.

That means that Mark Zuckerberg still hasn’t seen the $40 billion market that he’s leaving on the table because he’s not thinking about how to become THE ad network for the modern mobile age.

Let’s go into what Facebook will have to do.

They will need to build a new messaging infrastructure for advertising. A lot of that is already built, but ads need to be portable, mobile friendly (form factors that work on iPhones and Android phones need to be standardized on) and need to be able to be passed through the contextual engine that Facebook is building (geeky way of saying “database that understands everything about you and your role in the world”) and out, through those verb interfaces, to be displayed on apps like Foodspotting, AllTrails, etc.

Today, when I use Facebook on a mobile phone, I don’t see a whole lot of advertising.

Adams, who is a product manager working on the advertising team, hinted at the kinds of advertising that he’s interested in: ones that put people first. He showed several examples of commercial sites that became much more useful once social is added to them. Etsy and Trip Advisor, for instance, both change when you add Facebook to them to show a new kind of commerce: “five of your friends have been to this hotel.” THAT is very powerful.

But, take that out, past the verb wall, aren’t we more likely to be transactional when we are out and about and using apps like Amazon’s new “Flow” app, or AllTrails. “Five of the people who’ve been on this trail ate at Joe’s dinner, 500 yards away.”

This is a new kind of advertising and there’s going to be BILLIONS of dollars spent on this kind of “people-centric” advertising.

But first Mark Zuckerberg has to open up the verb wall and start passing VALUE back through that wall out to third-party developers.

If he does that, oh, boy, you will see a TON of innovation unleashed as developers build new kinds of apps for mobile developers.

First, though, Mark will have to blow open the verb wall. So, Zuckerberg, this is all my way of saying “tear down this wall.”

Advertisements

Beating the traffic woes: Trapster vs. Waze

I drive a lot. Since mid-2009 I’ve put 45,000 on my 2010 Prius. Almost every mile of that has been with my trusty iPhone, usually on a holder on the dashboard or in one of my drink holders.

Lately I’ve been testing out two apps (Waze and Trapster) to help make driving more fun, and I invited execs from both companies to my house to go on a drive and learn about the philosophies behind both companies.

Trapster started out stronger, with its “share where the cops are” approach. It quickly got to 14 million downloads, although I doubt many of them are active anymore, based on my experiences driving around San Francisco.

Waze didn’t focus on just cops, but on the overall driving experience. You could report road closures, or obstacles in the road (I reported a ladder in the middle of the freeway once) to other drivers.

Since Waze started in Israel, and because Google had better maps and driving directions in the United States, its growth had been slower, which meant its utility wasn’t nearly as good.

But that was a year ago. Today Waze is blazing a new path with a very nice and newly-designed app. Every day, at least in San Francisco, I see more and more drivers using it, which means traffic reports are getting more and more accurate and more and more granular. Now it’s not uncommon for me to be right behind another Waze user, even on mountain roads. Unlike on Trapster, where you have to guess where drivers are, you can see exactly where they are on Waze (don’t worry, you can be totally anonymous, although I always am totally public so you’ll see me driving around).

On Trapster, drivers leave “blue lines” where they’ve been (they last a couple of hours) so you can at least tell where drivers have been. Tonight we drive home at 11 p.m. from Milpitas and I was using both services. On Waze I saw lots of other drivers, but on Trapster I saw no blue lines. The crowd has moved, it seems, and that makes Waze more useful.

Trapster does have one new feature that’s very cool. Trapster was recently sold to Navtek, the mapping folks, and they’ve mapped the speed limits on many of the region’s roads. So, as you’re driving along you’ll know the speed limit. Handy, because in many areas the speed limit signs are infrequent (it warns you if you are exceeding the limits, too, which is nice).

If you watch the video I did with Trapster, you’ll see that the company has started moving away from just being about spotting cops and traffic cameras, and is now also about sharing traffic info, like blocked lanes, and such. But here Waze is innovating faster (Trapster really hasn’t added many new features lately, while Waze has gotten a total overhaul) and has more users, so that’s the one I find myself reaching for the most.

What about you? Are you using any traffic apps on your phone? If so, which one?

Here’s videos of both teams:

Trapster:

Waze: