The Facebook Freaky Line

Mark Zuckerberg, CEO/Founder of Facebook

It seems everyone is getting freaked out by Facebook once again. Molly Wood at CNET says that Facebook’s automatic sharing features are ruining sharing. That got everyone to pile on over on Techmeme.

First, what does this automatic sharing feature (otherwise known as “frictionless sharing”) do? Well, every time I play a song on Spotify, for instance, it tells everyone something like “Robert Scoble is listening to Skrillex on Spotify.” On Facebook’s web interface that shows up over on the right in the new ticker (not everyone has that, and only the web version shows it). It also puts that onto my new Timeline (only developers have that feature, so far).

It doesn’t just do this for music, either. Everytime I read a story in the Washington Post’s new newsreader it does the same. “Robert Scoble read Ex-MySpace CEO resigns as Zynga executive on Washington Post Social Reader.” (Which I actually did, right now).

Here’s Don Graham, Chairman of the Washington Post showing me how that app works:

Soon, Facebook PR told me this week, about 60 different apps will do the same. So, whenever I take a picture of a meal, or do some other action, with Foodspotting, you’ll know it. If I ever exercise with Runkeeper, you’ll know it. And on, and on, and on.

Now many of you think that’s very freaky. You don’t want to be an oversharing social media wanker like me. You want some parts of your life to be private. You don’t like it if Mark Zuckerberg sucks every bit of knowledge out of your cell phone and shoves it onto your Timeline for everyone of your friends to see (remember, only egocentric social media wankers like me make all their detail public, right?).

Why would ANYONE agree to this? Well, some, like Dave Winer, haven’t. He deleted his Facebook account recently.

Others, like me, are “all in” and very intrigued with this new world. We’ve crossed the freaky line never to return to a world where apps don’t share with Facebook.

What’s really interesting to me is that my wife has crossed the freaky line. She loves the new Spotify and thinks it’s cool her friends get to see her music. That shocked me, because she usually is pretty conservative when it comes to being public. Even better I’ve had dozens of conversations with people and from teenagers to old farts, like me, there’s an astute level of understanding of where the freaky line is for them. If an app crosses the freaky line in a way they don’t like, they turn it off or learn how to use it so it doesn’t spray everything onto Facebook (Spotify, for instance, lets you do just that in the settings).

What the heck is Mark Zuckerberg doing?

He’s building a new media company. One where the media comes TO US. Compare to boring old Yahoo. There we have to visit the media by going to http://sports.yahoo.com/ or http://finance.yahoo.com/

See, the new world is you just open up Facebook and everything you care about will be streaming down the screen.

This is what Zuckerberg doesn’t want to explain to you: to be your new media assistant he needs to know everything about you. Think about it. When i clicked “like” on the San Francisco 49ers Facebook Page, all of a sudden I started seeing news items about the 49ers.

The more Zuckerberg knows about you, the more media he will be able to bring you.

This is why I say Facebook’s real strategy is to know everything about everything. Of course they won’t get there. Why? Because there’s a freaky line.

Governments will soon step in to define the freaky line. They already have started that process and it varies from country to country. In Germany, for instance, the privacy laws are stricter than they are in the United States, so Facebook won’t be able to do some of its “studying” there.

Users will turn off apps, or change their behavior (I already have, for instance, I don’t listen to Lady Gaga on Spotify, I only listen to bands on Spotify that I want you to see).

Zuckerberg will have to change his behavior too. You’ll find them astutely moving the freaky line around. For instance, I really do agree with some of the criticisms about this “frictionless sharing” and I think Facebook (and the third-party developers) are going to have to give their users clear controls. Spotify simply isn’t doing enough here. Let’s explain why:

When I click play on a song in Spotify it instantly tells all of you that I’m listening to that song. For instance, right now, on my screen, Facebook is telling me that Mark Zuckerberg is listening to Something Goes Right… by SBTRKT on Rdio. But is he really listening to it? In my case, possibly not. Why? I might be scrubbing through a list of song titles trying to find a good one. I might be sampling music for 15 seconds a song. I might have just accidentally left Spotify on play. You don’t really know if I’ve listened to that song, or if I really like it.

I listen to Spotify a lot in the car. I’m not even in a good place to tell you anything about the music I’m listening to. I wish I had 30 seconds to hit next before you were told I was listening to it.

Same thing with the Washington Post. Just because I clicked on a link it goes out to all of you. Very viral, and very good for software developers but it will quickly devolve into noise. Facebook always does this with its platforms (starts noisy, then moves the freaky line back as users get pissed off at the noise showing up on their screens).

This is Zuckerberg’s brilliance. Other companies just aren’t willing to even try to move the freaky line forward in order to build a new media company.

On the other hand, I find this new “world’s biggest smallest village behavior” to be interesting. I’m listening to the same music that Mark Zuckerberg is right now. And everyone who is watching me on Facebook can do the same. THAT is an interesting shift in our human behavior.

How fast should Facebook move this freaky line? Well, they are spending months arguing with third-party developers about the verbs that will be allowed and what kind of controls they need to institute so as to not piss off too many users.

So, why am I all in?

Because:

I’ve found new music over the past two months.
I’ve found new news over the past two months.
I’ve learned stuff about my own patterns and can go back onto the Timeline and learn more.

How far will this go? Well, look at Zuckerberg’s own Timeline. He just got the new Jawbone Up. He posted “I can’t wait until I can sync this data directly to my timeline.”

To many of you that is WAY OVER the freaky line. After all, the Jawbone knows when you’ve slept. When you’ve walked someplace. It might, gasp, even know when you are having sex. And Zuckerberg wants to report everything to his timeline.

Do you get why? I do. He knows that the more Facebook knows about him the better the media will be that Facebook can deliver. Oh, yes, and of course the better the advertising will be too.

“Oh, Scoble, how can Facebook bring you better advertising?” Well, check out Etsy’s gift recommendation page. It’s driven by Facebook. It’s magical. It recommends gifts based on my friends and family’s Facebook behaviors. In the case of my producer, Rocky Barbanica, it’s VERY accurate. Too accurate to tell you here just what he’s into. Yes, he’s into the San Francisco 49ers, too, but he’s into a few other things I didn’t know about. Now I can get him that perfect gift. All because he shared his life with Facebook. UPDATE: Etsy wrote a blog post about how they made that.

Now, what will Facebook soon know about people because of Frictionless Sharing? A lot more than it knows today.

The freaky line is about to move. Are you ready?

UPDATE: this has gotten a big conversation going on Google+ here and on Facebook here.

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Developers: two companies you should be paying attention to (Loggly and New Relic)

New Relic and Loggly. I am hearing about them more and more from leading-edge developers around the world. At the recent Y Combinator Startup School these two were praised on stage. So, I wanted to learn more about them. Indeed, these are two companies that are changing the world of software development. What do they do? New Relic lets you watch your server infrastructure and see — in real time — the effect of changes of your code on response times. Loggly lets you watch your server’s logs, again in real time, and search them so you can see new patterns and learn more about what your customers and infrastructure is doing.

Here I sat down with both companies so you can learn a lot more about these two innovative companies.

New Relic:

Loggly:

I wish I had never heard of Google+’s brand pages

OK, you all know I’m Google+’s biggest fan, right? For the past five months I’ve poured almost all my time into my Google+ account, which has paid off with a fun community and a lot of followers.

But yesterday Google+ rolled out brand pages. Here’s all the relevant news about that on Techmeme.

I wish I had never heard of them.

Why not?

Well, when you work for a public company anything you post as a representative of that company needs to be done very carefully (I work on the media team at Rackspace, going around the world studying the bleeding edge of the technology industry). The problem is that there’s no editorial tools for anything posted to our Google+ account. Google+ brand accounts are woefully inadequate for public companies’ needs. Let’s discuss some of the limitations:

1. Only one person can “own” or “post to” an account. There’s no way for a social media team, or a customer service team, to split up duties. Heck, and that’s assuming that only one team inside a company will want ownership of such an account. What if the marketing team wants to post to the team owned by the customer service manager?
2. If one Gmail account was used to build the public account, and it’s shared between multiple people, there’s no way to know who is posting to that account.
3. If there are rules against posting inside a company to a company account without getting several people’s approval (as there is within Rackspace) it makes it unbearable to post content that has any “life” in it. Why? Because there’s no process for signoffs, so now we’re stuck coming up with some new publishing system that isn’t built into the tool itself.
4. There is no way to add Team members to this account without getting them to follow the account first.
5. There’s no way to see who is following such an account if you are the owner. (UPDATE: some people say I can see this, but it’s hard to find).
6. It is extremely easy to post something by accident to your company account if you are the owner. Just ask Google employee Steve Yegge about that one.
7. If I, as owner of the Rackspace Hosting account, were to die tonight for some reason, how would ownership get transfered over to someone else at Rackspace?

So, let me get this straight, only one person, working on one team, can post to a social networking account? So, if the brand needs to say something to customers in a high-touch, high-service business like ours (we have customer service people posting and answering phones and talking on chat 24 hours a day 365 days a year) they will need to wake me up to get me to post something? Really? Google, did you really think this through?

Yes, Facebook didn’t have those features for its brand pages at first either but then when Facebook first came on the scene no one thought they would use it for business. Heck, when I first heard about Facebook it was still for college students only.

Yesterday I registered Rackspace Hosting thinking “of course they have features to let me transfer the account to other people, and of course they have features to let me add other people as managers.” After all, it’s been five months since Google+ launched and I figured that Google had worked with big brands to make sure that those features were there.

But when I was signing up for the brand page, was there any warning that “hey, you will be the only one allowed to post to this page right now.” Nope.

It was quickly added to Google search and then it was too late to turn back.

But now I’m realizing just what a mess I stepped into. I now have to be extremely careful about what I post to that account. I have to even be very careful about who that account follows (already I added two people and their posts are showing up on the feed, which means that whoever I add can probably mess up someone’s experiences in the future). Not to mention that I can’t see who else works at Rackspace (like I can on Facebook) and I can’t even see who is following the account, so I can easily pick from those people to follow back.

Even commenting on this account is very scary. I still don’t know how to see whether I’m posting as “Robert Scoble” or as “Rackspace.” This is NOT simple enough and if it’s scary for me (someone who has posted thousands of times on Google+) I imagine it’s terrifying for some junior employee who is getting whipsawed by corporate policy and politics.

Because there’s no way to work on a publishing process, now I’m talking with my coworkers about using a tool, like Trello, to build a publishing process so that there’s some way for us to figure out together what to post (we also use Salesforce Chatter). Not exactly what I wanted to be doing this week. But I started one anyway.

Even worse, I’m up early this morning to upload a video, with the founders of New Relic (very cool new company that our customers will want to know about) and now I have to decide where to post that content. Do I post it to Rackspace’s new account, or do I post it to my own personal account? Or do I post it to both (which will look spammy to customers who follow both of us). Yet another reason why I wish I had never heard of Google+ brand accounts: I can’t post content to multiple places. Grrr.

Did anyone really think these things through? Why did they take five months to get done?

Anyway, this is just a way for me to tell anyone thinking of signing up their company for a Google+ brand account to think twice. You might, because you signed your company up for such a thing, get saddled with an entirely new job that you might not like one bit. One that you’ll find that Google didn’t equip you for success in.

UPDATE: of course we’re discussing this over on Google+ too.