It’s the comment left by Michael Kowalchik, aka “MikePK” in response to Matthew Ingram’s post about Twitter’s architecture (or the lack thereof). He’s the CTO of Grazr and makes an important point that every entrepreneur should read. So should every pundit who is giving Twitter crap about being down right now. It is the most important comment I’ve seen in weeks in another blog.
This one comment made me look at Grazr yet again. In the comment Mike seemed disappointed about why the market didn’t show up to enjoy his great architecture. Got me thinking about why Grazr doesn’t have many users and, therefore, doesn’t have Twitter’s scaling problems. Either way, read the comment that Michael left over on Ingram’s blog. The rest of this is just a rant, with a bonus rant about why FriendFeed isn’t going to be Twitter either.
Here’s why Grazr is no Twitter:
1. Grazr’s name sucks. I HATE HATE HATE “Flickr” copy names. Er, Web 2.0 names. It’s so hard to tell other people about things when you introduce misspellings into them. Here, what’s easier to tell someone else about “FriendFeed” or “Grazr.”
2. Grazr solves a problem normal people don’t have. I think Dare Obasanjo is right, too many companies are trying to solve a problem only the weirdos in society (like me) are having. I explained this on the Gillmor Gang on Friday: I’m a noise junkie. Only one out of 100,000,000 people will be like me. If you think you can build a business just on those weirdos like me or Mike Arrington or Louis Gray will ever use, then go for it. But you don’t need an enterprise-level architecture to keep the two of us happy. Look at Grazr: how many people have too many feeds or want access to more? Only a very small percentage. Who wants to tell their friends what they are eating for lunch? A whole lot more people.
3. Grazr’s UI is too confusing. Look at all the hottest services lately. They are simple, simple, simple. Easy to get into and easy to use. Way too much use of color, too. Why? Put this sucker in front of an eye tracking research project and you’ll see why: you don’t know where to look so your eye gets confused and when it does that the next thing that happens is I look for the “back” button to get the hell out of there.
4. Grazr has a focus on A-list blogs. Who wants to read those things? I’d rather read the blogs from my friends. Those A-list assh***s? I already see too much of them in other places.
5. Grazr’s language is cold. No personality. At least Twitter has the “Fail Whale” with lots of little birds. It has a personality. Grazr? Look at the terms they use for their categories. Business. Celebrity. Gaming. Health. Music. Yahh, yahhh, yahhh, boring!
6. Nothing is moving on Grazr’s home page. I’ve been staring at this for five minutes and nothing has moved. Compare to Twitter Vision — which is more inviting? I even refreshed and nothing on the home page changed. Now go to Twitter or FriendFeed or Jaiku or Pownce. Click on the “everyone” feeds on FriendFeed. Refresh. Refresh. Refresh. Refresh. Refresh. Do you see new stuff? I do. It makes me feel like something is happening on those services and that there’s tons of users. Oh, wait, there are.
7. Grazr has UI that looks like Microsoft’s Windows. Enough said. I know what they are trying to do, but look at FriendFeed’s widget on my blog. Does it look like Windows? No, it’s customized so it fits into my blog’s design.
But, go back to the comment that Michael left. That’s exactly true. I’d rather have Twitter with all of its scalability troubles than a perfect system without any users.
END GRAZR RANT, START FRIENDFEED RANT
That’s why we’re all staying with Twitter. Now, if someone can figure out how to build a perfect system AND get the users to move, then we’ll talk again. FriendFeed is close, but isn’t going to be it. Why? Four reasons:
1. No realtime yet. When I can participate in FriendFeed by using an instant messaging client like Google Talk, then we’ll have realtime. Right now it’s pseudo real time and not wholly satisfying.
2. No SMS compatibility. Can I post to FriendFeed and get messages out of FriendFeed via a cell phone’s SMS feature? Not yet. How many cell phones are being sold everyday? In China alone they are selling six million new ones a month! Now THAT is a market Dare Obasanjo could get excited about!
3. No ability to see a river of noise. Everything on FriendFeed gets reordered based on participation. I want to see just a strict reverse-chronological view.
4. Poor querying abilities. I can’t tell the search to just show me every item that has “n” likes. For instance, I want to see only the popular items sometimes. I can’t do that. Same with comments. I want to see only those items that have lots of community engagement. I can’t. Steve Gillmor asks for this feature another way: he loved Twitter’s track feature. I can’t do that in FriendFeed either.
Oh, well, I’m off on a FriendFeed rant. Enough of that. Thanks Michael for making me think in a different way. What a great comment.