My son is really pissed at losing his MacBookPro. So, now what is he doing? Research on Google. He finds new articles from others who are having trouble, like this guy is, and he brings over his computer (I loaned him a ThinkPad) and says “read this.”
If I were Apple I’d take care of these problems better. You’re pissing off your best customers (and, up to yesterday, your most loyal).
Here, let’s practice this Google thing again: Apple MacBookPro crashes.
Not a single email from an Apple employee. Is anyone from Apple listening? Does anyone care?
But, no, I guess the mainstream press is just gonna lap up Steve Jobs’ latest keynote and hype up whatever he talks about.
Hey, Walt Mossberg or Steven Levy, why don’t you call up my 12-year-old son and write a column about Apple’s customer service failures instead of giving them tons of praise about the new iPod cell phone that’s gonna come out at MacWorld in a week?
Apple should listen to Regis McKenna, the guy who got them started.