Why I love Automattic

Uncategorized 1 Minute

It took less than an hour to wake Toni up (the CEO) and get him to acknowledge the problems here. On a Sunday morning.

I’ve seen so many things written about so many companies who never show up and say a simple “I’m listening.”

And people wonder why WordPress is seeing very rapid growth in both blogs produced on WordPress as well as readers-per-blog?

That’s why. And it’s why everytime I speak to corporate types I tell them how to use Technorati to LISTEN to what bloggers are saying. These are the interactions that get your customers to be wildly enthusiastic (even during times where the product isn’t quite working right).

Update: WordPress tech support says the problem should be fixed now.

Published by Robert Scoble

I help entrepreneurs build their technology business' story, help with getting ready for investors, with other launch plans, and many other strategic things that can help your new startup. Call to talk: +1-425-205-1921 (text first).

Published

13 thoughts on “Why I love Automattic”

  5. Pingback: Marc’s Voice » Blog Archive » Bay Bridge closing, Burners burning and foos a fooing.

  8. so thats why a bunch of spam was in my moderation pot. thats why i have it set for a commentor to have a previous approved comment before being able to comment. so my blog didnt see any spam, but my moderation pot did.

    Like

  9. so thats why a bunch of spam was in my moderation pot. thats why i have it set for a commentor to have a previous approved comment before being able to comment. so my blog didnt see any spam, but my moderation pot did.

    Like

  10. I seemed to have lucked out, and only got one spam during outage, but I can’t say enough for WP service. Incidentally, have you noticed they quietly opened up CSS editing.

    Like

  11. I seemed to have lucked out, and only got one spam during outage, but I can’t say enough for WP service. Incidentally, have you noticed they quietly opened up CSS editing.

    Like

Comments are closed.