How do you treat your customers when you let them down? DreamHost did about as good a job as I can imagine after they were down during a power outage that they couldn’t control. Read the comments where customers are coming back — corporate blogging done right. Thanks to Dylan Bennett for emailing me this.
Bad hosting day blog
Published by Robert Scoble
I give you a front-row seat on the future. Focusing most of my efforts now on next-generation augmented reality and artificial intelligence, AKA "mixed reality." SUBSCRIBE TO MY NEWSLETTER: http://clevermoe.com/scobleizer-news/ BUY OUR NEW BOOK: https://www.amazon.com/Fourth-Transformation-Robert-Scoble/dp/1539894444 "The Fourth Transformation: How augmented reality and artificial intelligence will change everything." WATCH MY LATEST SPEECHES: State of VR with Philip Rosedale (done in VR itself, very cool): https://www.youtube.com/watch?v=2zAA1EVGUZU At GEOINT, June 2017: http://trajectorymagazine.com/glimpse-new-world/ Augmented World Expo, June 2017: https://www.youtube.com/watch?v=l4xHILvLD8E At Leade.rs, April 2017: https://youtu.be/52_0JshgjXI +++++++++++ BIO: Scoble gives you a front-row seat on the future. Literally. He had the first ride in the first Tesla. Siri was launched in his house. He's been the first to share all sorts of technologies and companies with you, from Flipboard to Pandora to Instagram. Today he's focusing on mixed reality, AKA "next-generation augmented reality" which will include a new user interface for EVERYTHING in your life (IoT, Smart Cities, driverless cars, robots, drones, etc). That's based on his view thanks to his past experience as futurist at Rackspace. Best place to find Scoble? On his Facebook profile at https://www.facebook.com/RobertScoble He has been a technology blogger since 2000, was one of five people who built Microsoft's Channel 9 video blog/community, worked at Fast Company Magazine running its TV efforts, and has been part of technology media businesses since 1993. ++++++++ SPEAKER PITCH: Apple and Facebook now have revealed their Augmented Reality strategies, which means your business needs one too. Rely on Robert Scoble, the world's top authority on AR, to bring to your conference what businesses should do next. SPEECH ABSTRACT #1: TITLE: The Fourth Transformation: What's next in mixed reality (AR and AI) and the future of technology? Here's an example of this talk at Leade.rs in Paris in April, 2017: https://youtu.be/52_0JshgjXI Why "the Fourth Transformation?" Soon we will have phones and glasses that do full on augmented reality. Everything you look at will potentially be augmented. This world is coming in late 2017 with a new iPhone from Apple, amongst other products. Microsoft is betting everything on its HoloLens glasses that do mixed reality and the industry is spending many billions of dollars in R&D and funding new companies like Magic Leap. This future will be the user interface for IoT, Smart Cities, autonomous cars, robots, drones, and your TV. This is a big deal and Robert will take you through what mixed reality is and how it will change every business. Learn more about Robert's speaking style and contact his agent at http://odemanagement.com/robert-scoble/Robert-Scoble.html ++++++++ SPEECH ABSTRACT #2: "The Next Two Clicks of Moore's Law." Over the next four years, or two clicks of Moore's Law, a ton about our technology world will change. Scoble will bring you the best from his travels visiting R&D labs, startups, and innovators around the world. He views the world through his rose-colored-mixed-reality glasses, which will be the new user interface for self driving cars, Smart Cities, IoT, and many other things in our world. He'll send you off with some lessons for companies both large and small. ++++++++ SPEECH ABSTRACT #3: "Personalized Meaning: What is Augmented Reality For?" As we enter a far more technological world where even cars drive themselves, I predict we'll see a blowback toward the analog, more authentic world. What role does augmented reality play in both worlds? Get Scoble's insight into where augmented reality is going, see tons of real-world demos, and understand what he means by 'personalized meaning.' CONTACT: If you are looking to contact me, email is best: scobleizer@gmail.com. ++++++++ ENDORSEMENTS: IZEA Top 25 Tech Influencers: https://izea.com/2017/07/07/25-top-tech-influencers/ Time: One of the top 140 Twitterers! FT: One of the five most influential Twitterers! Inc. Top 5 on list of Tech Power Players You Need to Know: http://www.inc.com/john-rampton/30-power-players-in-tech-you-need-to-know.html Next Reality: #4 on top 50 AR influencer list: https://next.reality.news/news/nr50-next-realitys-50-people-watch-augmented-mixed-reality-0177454/ View all posts by Robert Scoble
The reason Dream Host isn’t my host anymore is exactly because they’ve had outages like this before and promised to fix them before.
I gave them a whole bunch of chances, and they were Mickey Mouse all the way to the day I switched hosts to one that provides tech support 24/7 and great service for *less* money than I paid Dream Host.
Dream Host may do blogging right, but when it comes to hosting, they just don’t have their act together.
They don’t need a good explanation, they need a good contingency plan.
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The reason Dream Host isn’t my host anymore is exactly because they’ve had outages like this before and promised to fix them before.
I gave them a whole bunch of chances, and they were Mickey Mouse all the way to the day I switched hosts to one that provides tech support 24/7 and great service for *less* money than I paid Dream Host.
Dream Host may do blogging right, but when it comes to hosting, they just don’t have their act together.
They don’t need a good explanation, they need a good contingency plan.
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I wish my past hosts had been that honest, I give these guys alot of credit for coming forward and explaining what was really going on instead of just sending out a canned email saying ‘Were working on the issue’.
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I wish my past hosts had been that honest, I give these guys alot of credit for coming forward and explaining what was really going on instead of just sending out a canned email saying ‘Were working on the issue’.
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Like Ochman, I’ve had problems with Dreamhost as well.
When everythings working, Dreamhost is great. They provide a nice control panel, good pricing, nice features. But unfortunately, they have a bit too much downtime.
I was with them for a year and had numerous instances of “we’re taking the server you’re on down for maintenance”, “we’re replacing the harddrive in your server”, “we’re doing [insert whatever] on your server” and so on. And those are just the announced downtimes. There were many more periods when the site I hosted with them would be inaccessible (from multiple locations — it wasn’t a home connectivity problem).
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Like Ochman, I’ve had problems with Dreamhost as well.
When everythings working, Dreamhost is great. They provide a nice control panel, good pricing, nice features. But unfortunately, they have a bit too much downtime.
I was with them for a year and had numerous instances of “we’re taking the server you’re on down for maintenance”, “we’re replacing the harddrive in your server”, “we’re doing [insert whatever] on your server” and so on. And those are just the announced downtimes. There were many more periods when the site I hosted with them would be inaccessible (from multiple locations — it wasn’t a home connectivity problem).
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I’ve had fewer problems with DreamHost than I’ve had with other web hosts I’ve used. The people at DH know what they’re doing and they’re honest about what’s going on. One hosting company I used went down for a few days and when they came back up all the MySQL databases were gone. Thankfully I keep local backups.
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I’ve had fewer problems with DreamHost than I’ve had with other web hosts I’ve used. The people at DH know what they’re doing and they’re honest about what’s going on. One hosting company I used went down for a few days and when they came back up all the MySQL databases were gone. Thankfully I keep local backups.
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I agree with most of these comments — I love their open discussions, and enjoyed their system when it worked. I switched to them by recommendation in January this year, and suffered through monthly drops (atleast half a business day a month we lost all sites and email), my mysql databases being ‘accidentally’ moved for two days and downing all my sites, my sites being down during business presentations… I loved the cutting edge, but not at the expense of odd ball drop offs, delayed support responses, and all around insecurity. This was the nail in the coffin, we swung all of our systems over during this mess; and I have no desire to go back, regardless of their honesty.
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I agree with most of these comments — I love their open discussions, and enjoyed their system when it worked. I switched to them by recommendation in January this year, and suffered through monthly drops (atleast half a business day a month we lost all sites and email), my mysql databases being ‘accidentally’ moved for two days and downing all my sites, my sites being down during business presentations… I loved the cutting edge, but not at the expense of odd ball drop offs, delayed support responses, and all around insecurity. This was the nail in the coffin, we swung all of our systems over during this mess; and I have no desire to go back, regardless of their honesty.
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I’m willing to forgive them the downtime, hard as it’s been on my blog. They have EXCELLENT customer service, and great services for the little they charge. In particular, they were kind enough to forgive me $260 in disk overages when, like an idiot, I let a cron job that backed up my mySql databases run amock.
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I’m willing to forgive them the downtime, hard as it’s been on my blog. They have EXCELLENT customer service, and great services for the little they charge. In particular, they were kind enough to forgive me $260 in disk overages when, like an idiot, I let a cron job that backed up my mySql databases run amock.
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I’m sticking with them because, unlike my last hosts, they’re honest. I can deal with a bit of downtime if it means they don’t delete my entire site and reset everything back to defaults. Yes, my previous company did that and then tried to blame me. Good bye to them.
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I’m sticking with them because, unlike my last hosts, they’re honest. I can deal with a bit of downtime if it means they don’t delete my entire site and reset everything back to defaults. Yes, my previous company did that and then tried to blame me. Good bye to them.
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I have been with Dreamhost for a year or so, and my site has been offline for almost a day once, and a few hours three times. I have a script that automatically checks the status every 15 minutes, and it has reported my site offline 14 times this year. 10 of them reported it back up again the next time it checked so it could be just traffic. The last two were about an hour and two hours, the last one my bad as I had messed with the htaccess files too much.
So: A day and a half in total? Probably less. And most of this was the outages they report in the blog.
1.5 days of 365, that’s about 99.6 uptime. It seems like Del.icio.us and Flickr has been more offline than that during the same period…
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I have been with Dreamhost for a year or so, and my site has been offline for almost a day once, and a few hours three times. I have a script that automatically checks the status every 15 minutes, and it has reported my site offline 14 times this year. 10 of them reported it back up again the next time it checked so it could be just traffic. The last two were about an hour and two hours, the last one my bad as I had messed with the htaccess files too much.
So: A day and a half in total? Probably less. And most of this was the outages they report in the blog.
1.5 days of 365, that’s about 99.6 uptime. It seems like Del.icio.us and Flickr has been more offline than that during the same period…
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The last month has been a royal pain for hosting with DreamHost. I only get to work on sites at certain times, and when those sites are down, it means I can’t work.
I’ll finish out my year with DH, and see how they do. They do have excellent pricing, and I like the honesty… but if things don’t improve by the end of the year, I may have to move.
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The last month has been a royal pain for hosting with DreamHost. I only get to work on sites at certain times, and when those sites are down, it means I can’t work.
I’ll finish out my year with DH, and see how they do. They do have excellent pricing, and I like the honesty… but if things don’t improve by the end of the year, I may have to move.
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Why they are not using power generators. Or at leasta kind of a batteries…
Cosmo
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Why they are not using power generators. Or at leasta kind of a batteries…
Cosmo
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Liftport has been a Dreamhost customer for a little over three years now. Uptime has been superb, customer service is great and I love the transparency.
Qualifier – uptime has been superb for the price. We don’t pay that much, and we get more from them than we could elsewhere for the captial we outlay. I don’t have stats ready to hand but the downtime we’ve had isn’t as much as reported above. YMMV.
We’ll be leaving soon but not because we’re miffed – we’re simply outgrowing DreamHost and we can get a colo server cheaper than they can provide.
Why they are not using power generators. Or at leasta kind of a batteries…
Cosmo the answer to your question is in the linked article.
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Liftport has been a Dreamhost customer for a little over three years now. Uptime has been superb, customer service is great and I love the transparency.
Qualifier – uptime has been superb for the price. We don’t pay that much, and we get more from them than we could elsewhere for the captial we outlay. I don’t have stats ready to hand but the downtime we’ve had isn’t as much as reported above. YMMV.
We’ll be leaving soon but not because we’re miffed – we’re simply outgrowing DreamHost and we can get a colo server cheaper than they can provide.
Why they are not using power generators. Or at leasta kind of a batteries…
Cosmo the answer to your question is in the linked article.
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Robert, im a longtime user of Dreamhost; i recommended it everytime someone asked for my advice… and this kind of “communications” are the rule within the site.
However, i dont think that this honesty is enough fi you run a web based business. What you need is reliability and thats something that DH was lacking.
Yes i know..if you want to run a business site in a 7,95usd/month hosting you are a cheap-stupid-bastard but… come on, a full month of problems?
That full month of problems were nothing but excuses, i also host in Mediatemple and they are located in the same facilities… Why did MT went down just 12 seconds in the last 3 weeks?
And im not talking about few minutes down.. im talking about almost 3 days down in a row; and 2 or 3 hours every single day for almost a week.
Yes, i love their honesty, the pricing and the features… but sometimes i love reliability and uptime.
(BTW, im still hosting some blogs in DH)
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Robert, im a longtime user of Dreamhost; i recommended it everytime someone asked for my advice… and this kind of “communications” are the rule within the site.
However, i dont think that this honesty is enough fi you run a web based business. What you need is reliability and thats something that DH was lacking.
Yes i know..if you want to run a business site in a 7,95usd/month hosting you are a cheap-stupid-bastard but… come on, a full month of problems?
That full month of problems were nothing but excuses, i also host in Mediatemple and they are located in the same facilities… Why did MT went down just 12 seconds in the last 3 weeks?
And im not talking about few minutes down.. im talking about almost 3 days down in a row; and 2 or 3 hours every single day for almost a week.
Yes, i love their honesty, the pricing and the features… but sometimes i love reliability and uptime.
(BTW, im still hosting some blogs in DH)
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One of my blogging friends pointed out to me that none only one the CEO’s in the fortune 500 list actually maintain a blog. Isn’t that weird?
http://chennailiving.blogspot.com/2006/08/why-ceos-dont-blog.html#links
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One of my blogging friends pointed out to me that none only one the CEO’s in the fortune 500 list actually maintain a blog. Isn’t that weird?
http://chennailiving.blogspot.com/2006/08/why-ceos-dont-blog.html#links
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That full month of problems were nothing but excuses, i also host in Mediatemple and they are located in the same facilities… Why did MT went down just 12 seconds in the last 3 weeks?
They explained that – it was a power problems PLUS a raft of internal issues on their network that brought them low.
Yes, i love their honesty, the pricing and the features… but sometimes i love reliability and uptime.
Agreed but . . . you get what you pay for.
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That full month of problems were nothing but excuses, i also host in Mediatemple and they are located in the same facilities… Why did MT went down just 12 seconds in the last 3 weeks?
They explained that – it was a power problems PLUS a raft of internal issues on their network that brought them low.
Yes, i love their honesty, the pricing and the features… but sometimes i love reliability and uptime.
Agreed but . . . you get what you pay for.
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I guess web hosting isn’t so “easy” sometimes!
http://blog.dreamhost.com/2005/08/08/why-web-hosting-is-easy/
I remember when they posted that blog entry (quote from it: “Fortunately we were apparently super-glued to the biggest cash heifer this side of Ebay…Our data center and network expenses, i.e. our ‘Cost of Revenue’, is about 5% of our total revenues.. and it drops every year.”)
Hmm…
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I guess web hosting isn’t so “easy” sometimes!
http://blog.dreamhost.com/2005/08/08/why-web-hosting-is-easy/
I remember when they posted that blog entry (quote from it: “Fortunately we were apparently super-glued to the biggest cash heifer this side of Ebay…Our data center and network expenses, i.e. our ‘Cost of Revenue’, is about 5% of our total revenues.. and it drops every year.”)
Hmm…
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brian… i know that… thats why i host some blogs and nothing else… and read my comment cause its says something similar 😉
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brian… i know that… thats why i host some blogs and nothing else… and read my comment cause its says something similar 😉
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Had lots of problems with SiteGround. Bad enough to spend money to register http://www.sitegroundsucks.com and post the details there. You may want to look at it and use it as a reference.
Mike
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Had lots of problems with SiteGround. Bad enough to spend money to register http://www.sitegroundsucks.com and post the details there. You may want to look at it and use it as a reference.
Mike
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We need to appreciate that Servers do go down. The capability to shorten the period and actually turnaround the sytsem within a reasonable period would set apart the winning hosts. I am happy to report that that though they carry huge lot of websites, Host Departments has been doing well. I never had any issues. The databases work fast and there is 24 hour support. After I shifted http://www.exclventures.com it loads faster.
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We need to appreciate that Servers do go down. The capability to shorten the period and actually turnaround the sytsem within a reasonable period would set apart the winning hosts. I am happy to report that that though they carry huge lot of websites, Host Departments has been doing well. I never had any issues. The databases work fast and there is 24 hour support. After I shifted http://www.exclventures.com it loads faster.
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This is a reply from an administrator from SiteGround:
I can assure you that our servers are load balanced and very well optimized by our system administrators. Furthermore, they are constantly monitoring the servers and are doing their best to keep them in their optimal performance state all the time.
As for your account, which currently resides on our shared server, it will be automatically suspended seven days after this ticket was opened, and due to the above mentioned reasons, we can no longer make any exceptions. If you consider the upgrade to a VPS as unworthy, then as least you will have enough time to transfer all of your files.
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Access count to my site on siteground < 100 ip per day
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This is a reply from an administrator from SiteGround:
I can assure you that our servers are load balanced and very well optimized by our system administrators. Furthermore, they are constantly monitoring the servers and are doing their best to keep them in their optimal performance state all the time.
As for your account, which currently resides on our shared server, it will be automatically suspended seven days after this ticket was opened, and due to the above mentioned reasons, we can no longer make any exceptions. If you consider the upgrade to a VPS as unworthy, then as least you will have enough time to transfer all of your files.
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Access count to my site on siteground < 100 ip per day
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