Jeff Sandquist, my former boss at Microsoft, had a horrible experience on Northwest Airlines today. He’s sitting in the Minneapolis airport. Say hi if you see him. He also just started a wiki to start tracking power and wifi locations at airports. I thought about doing that, but not sure it would really help anyone. Wikipedia, though, does list wifi availability for airports.

Anyway, this reminds me why I am a HUGE fan of Southwest Airlines. Nearly the identical thing happened to me on a recent trip. I was set up to have a connecting flight through Reno. The flight was getting delayed. I was getting nervous. But before anything could happen the flight attendant called out my name and the name of another gentleman.

Turned out she was getting us off the plane and had already booked us on another flight.

It’s weird, but the people who interact with the customers at Southwest are just a lot more interesting than their blog makes them out to be. I’ve been on flights where the attendant tells great jokes. Another time someone sang and got cheers from the passengers.